Contact Us
We hear from a lot of different people: recreational players deciding between two poker apps, grinders who've spotted an outdated rakeback figure, and readers who just want to flag something before they trust our rankings with their own money. Whatever the reason, this page explains what we can help with and how to reach us.
What We Can Help With
Our team maintains the reviews, comparison tables and rankings you see across financegradeup.com. We're best placed to answer questions like:
- Corrections — you've noticed a bonus figure, licensing detail or rake structure that looks out of date
- Ranking questions — you want to understand why one poker site sits above another on our list
- Content suggestions — a poker app or feature you think we should be covering
- General feedback on the site itself, including anything unclear or hard to find
What We Can't Help With
We're an independent review and comparison site, not a poker operator. That means we can't access your poker account, process a deposit or withdrawal, verify your identity documents, or resolve a dispute over a hand, a bonus you're clearing, or a bad beat jackpot payout. Those matters sit entirely with the poker site or app you play on — contact their support team directly, usually through the help section inside their client or app.
If you're comparing where to sign up in the first place, our reviews of sites like Coinpoker, Bovada, Ignition and Americas Card Room are a better starting point than a support enquiry.
Before You Write In
A lot of common questions are already answered elsewhere on the site, which can save you a wait:
- Read our About Us page for how we research and rate poker sites and apps, and how we handle affiliate relationships
- If you're worried about your own play or someone else's, our Responsible Gambling page has resources and where to find help, including the national helpline
- For questions about how our content and rankings may be used, see our Terms and Conditions
How We Handle Enquiries
We read every message that comes in, though as an independent site we can't guarantee a response time or that every suggestion will be actioned. Factual corrections get priority — if you're right, we'll update the page. Feedback on rankings is genuinely useful even when we don't change anything, since it tells us where our reasoning needs to be clearer.
US Poker may earn a commission when readers sign up with a poker site through links on this site. That relationship never decides which sites we rank higher or how we score them, and it has no bearing on how we handle a query — commercial partners get no priority over anyone else who writes in.
A Note on Responsible Gambling
If your message touches on struggling to control your play, chasing losses, or gambling causing you stress, please don't wait on a reply from us. Contact the National Problem Gambling Helpline at 1-800-GAMBLER, or visit our Responsible Gambling page for further support options and state-specific resources. Online poker for real money is legal only in certain regulated states, and every site listed here should only be used by players who meet the minimum legal gambling age in their state — 21 in most states, 18 in a few. This site is not intended for anyone under that age.
Getting the Most Useful Response
If you're reporting an error, it helps to include which page you found it on and what you believe the correct figure or detail should be, ideally with a source. If you're suggesting a poker app we haven't covered, a link to its official site is useful context. Vague messages take longer to act on than specific ones.